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STRATEGIC
CONNECTIVITY.

Contact Info

GLOBAL
HEADQUARTERS

Location

One World Trade Center 285 , NY 10007, USA
Piazza Gae Aulenti, Milano (MI), Italy

Direct Support

Global HQ: +15716754880

Inquiries

Support: support@borcellelogistics.com

Dispatch Inquiry

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Knowledge Base

FREQUENTLY ASKED QUESTIONS

01 / How do I track my shipment in real-time?

Simply enter your unique tracking number in the "Track" portal. Our system provides live GPS coordinates and estimated port arrival times via our satellite-linked infrastructure.

02 / What industries do you specialize in?

We have specialized divisions for Aerospace, Pharmaceutical Cold-Chain, and High-Value Automotive logistics, ensuring industry-specific compliance and precision handling.

03 / Do you provide customs brokerage services?

Yes. Every shipment includes automated customs documentation preparation. Our digital clearance system pre-files data to minimize "on-dock" wait times.

04 / How are your freight rates calculated?

Our rates are dynamic, calculated based on current fuel indices and carrier space availability. We utilize algorithmic routing to find the most cost-effective path.

05 / What is your approach to sustainability?

TIDEX is committed to "Eco-Precision." We prioritize vessels with high efficiency ratings and offer carbon-offset credits for every nautical mile traveled.

STILL HAVE UNRESOLVED INQUIRIES?

YES?